Cramer Sales People Trained on Competition

Today the staff at Cramer Toyota of Venice had the opportunity to drive and train on the Hyundai Sonata. This is the latest car out of Hyundia to try to rate as good as the Toyota Camry. Richard Bond General Manager said, "We try to get all of the competive makes here so our sale people can answer customers questions about the cars they are selling against." Cramer Toyota believes they need to do everything possible to give their people the tools they need to satisfy the customer.

Cramer Toyota Open House

Cramer Toyota of Venice thanks it customers who came out for our open house tonight. Lots of food and drinks were consumed and fun was had by all. Our next open house is scheduled for August 4, 2010

Cramer Toyota of Venice Hires Fifth ASE Master Technician

Cramer Toyota of Venice recently hired their fifth ASE Master Technician. By doing this Cramer Toyota of Venice becomes one of only a few Toyota Dealerships in Florida to have such a high concentration of ASE Master Technicians as a percent of their total technicians. Having this number of ASE Master Technicians at Cramer Toyota of Venice allows a huge amount of cross training as well as provides for better diagnosis of difficult repairs. To become an ASE Master Technician you must pass eight rigorous tests on every aspect of vehicle repair. Since the tests are administered nationally, achieving this distinction allows a technician to take their skill set anywhere in the country. According to Josh Jorge, Service Manager at Cramer Toyota of Venice, “Having such a high percentage of ASE Master Technicians at Cramer Toyota of Venice helps us better serve our customers. In addition, because of the huge amount of cross training, we are seeing entry level technicians grow their knowledge base much faster.” Cramer Toyota of Venice feels that they have a competitive advantage by having five ASE Master Technicians and hopes that in the future they can increase this number. Josh Jorge finishes by explaining, “It’s not as much the competitive advantage it provides, but the knowledge base. Modern cars are very complex, and when they break, it helps to have high caliber technicians.”

Cramer Toyota of Venice Goes Green

Cramer Toyota of Venice recently goes green in a big way. A recent analysis of the recycling efforts being put forth at Cramer Toyota of Venice revealed that there was much more that could be done. Cramer Toyota of Venice assigned a team of employees to figure out how to best accomplish the task. Led by Josh Jorge the Service Manager at Cramer Toyota of Venice, the team eventually involved employees from each department. “Once Josh asked for help, I realized that our business office could do more. We generate lots of paper and most of it could be recycled”, says Jodi McKinney the Controller at Cramer Toyota of Venice. McKinney quickly contacted the company that Cramer Toyota of Venice uses to shred their documents and found that they were already recycling the shredded documents. According to McKinney, “because of the sensitive nature of the information we are dealing with, all of our waste paper is shredded. We already had the shredder boxes all around the dealership, but never thought to ask if the shredded material was being recycled.” Cramer Toyota of Venice purchased special recycle bins made exclusively for cans and bottles and put them in key areas. General Manger Richard Bond explains, “We were always recycling things like batteries, oil, scrap metal and tires. We were also using special trash containers for cans and bottles. The real eye opener was when we went through the dumpster and realized the volume of cans and bottles not being recycled. The solution was simple. Josh Jorge and his team went on an education blitz with the employees and we made it easy for them to do it by providing multiple containers.” Cramer Toyota of Venice with over 100 employees has now decreased its foot print on the planet. If you want information on how they were able to accomplish so much so fast, call Josh Jorge at 941-484-9000.

Cramer Toyota Earns Record Number of Managers Awards

Cramer Toyota of Venice always striving to excel in every aspect of customer service has won a record number of Sales Manager Excellence Awards. Cramer Toyota of Venice already earned the prestigious Presidents Award for the 19th year in a row earlier in the year. They are the only 19 year winner in the state of Florida and one of only thirteen in the country. Richard Bond the General Manager comments, “We as a dealership try to earn every award for customer service that Toyota puts out there. We are very proud of the fact that our people believe in this vision and work hard to win their individual awards. Not many dealerships can claim having four fully trained Sales Managers. It really makes a difference in customer service.” Earning the award requires passing a rigorous number of tests on customer service and product knowledge as well as tenure with a Toyota dealership. In addition, each manager must attend in person classroom hands on training, some of it requiring overnight travel. Managers winning this award at Cramer Toyota this year are: Jodey Bruner, Paul Nastri, Mike Johnson and Jason Smith.

Cramer Automotive just sold the 100th Gulf Coast Credit customer

Look for the new Camry commercial on the NBA game tonight and tell us what you think

Cramer Toyota offers free tire rotations June 16, 2010 9am-10am. Must mention you saw it on our blog.

Cramer Toyota Slashes Price on Synthetic Oil Change

Expensive synthetic oil once used only in pricey import European cars has gone main stream. Starting in 2010 many of the middle market Japanese imports started making this a requirement. Toyota now recommends and or requires 0W20 synthetic oil in many of their new vehicles. The reasons are simple; better gas mileage, longer engine life and less waste oil into the environment. With those benefits, comes a price tag. An average synthetic oil change can cost close to $100 at many repair shops. Cramer Toyota of Venice felt like charging that kind of premium to Toyota customers was not fair. Cramer Toyota General Manager Richard Bond said “We believe in the everyday low price theory. We want to sell and service the vehicle. Our promise to our customers is fast, affordable service.” Cramer Toyota’s philosophy is that the Toyota buyer needed an affordable solution. Cramer Toyota used its buying power to negotiate a deal to supply its customers with a Synthetic Castrol Oil change for $39.95. Trucks can get it done for $49.95. Once again Cramer Toyota of Venice proves that changing your oil at the dealer can be an affordable option.

Cramer Toyota of Venice Offers Buy Here/ Pay Here

Cramer Toyota of Venice announces is has entered into an exclusive relationship with Gulf Coast Auto Credit Corporation. Gulf Coast Auto Credit Corporation is a local automotive finance company that specializes in providing loans to individuals that have encountered recent financial hardships. “We at Cramer Toyota of Venice are constantly looking for ways to meet and exceed the needs of our valued customers. GCAC should provide a much needed service to those people that have been affected by recent economic events” says Cramer Toyota of Venice General Manager, Richard Bond. According to Mr. Bond the application and approval process has been streamlined, to eliminate the burdensome documentation and verifications required by other lenders. “We wanted a lender that was ready to do business and help people finance their next vehicle without putting them through all the hassles, we found that lender in GCAC”.

Cramer Toyota of Venice support local charity

Cramer Toyota of Venice recently donated a used car to the Loveland Center of Venice for use by their clients for local transportation

Cramer Toyota handles recall

Cramer Toyota of Venice has plenty of recall part available. Just call for an appointment and we can get your car in within 24 hours